How do I delete my account?

To delete your ellentube account, email us at questions@ellentube-support.com

How do I change my video from private to public?

Setting a video public is something that happens automatically once the video is cleared by our moderators. We work around the clock to set videos public as fast as possible!

Our team of content moderators reviews every single ellentube video that is uploaded before it is made public. We try to get to every video as quickly as possible, however, if there is a large amount of uploads it may take longer than we’d like. Rest assured, we will get to your video soon!

How do I create an ellentube account?

Create an account on ellentube by clicking here. You will need to type in your name and e-mail and then hit signup. We will then send an e-mail to the e-mail address you provided. Click on the confirmation link in the e-mail you receive in order to log in.

How do I upload a video?

Upload a video to ellentube by clicking here. If you are not already signed in, you will be asked to sign in to your ellentube account. If you do not yet have an account, you can create one by clicking here.

Where can I see all of the videos I have uploaded?

All videos you have uploaded can be seen on your My Media page.

What types of formats can I upload?

Recommended file formats are mp4 (up to 10 mbps), avi, wmf or mov (quicktime).

How long can my videos be?

Videos should not be more than 7 minutes.

I forgot my password. What do I do?

Don't worry, it happens to the best of us. Click here to reset your password.

I never got my confirmation e-mail. What should I do?

Click here to resend the activation e-mail. Be sure to add members@ellentube-mail.com to your e-mail address book and check your spam folder to make sure the e-mail didn't end up there.

How can I send my video to a friend?

First, go to the specific video you want to share, then underneath the video, click on the "Share" button. It is next to "Details." From there, you can share your video on Facebook, Twitter or by e-mail.

My video was uploaded, but now it seems to be gone. What happened?

If your video is no longer visible on your My Media page, it is likely because it violated the ellentube Terms and Conditions and was removed. To read the Terms and Conditions, click here.

Will my video be used on The Ellen Show?

It could be! Ellen loves to share her favorite web videos with her audience, and yours could be next! Upload your videos here!

How can I delete one of my videos?

If you wish to have one of your videos removed, go to your My Media page by clicking here. You will then click on the red delete button to delete your video.

Is it okay to upload videos that someone else created?

Before you upload your video to ellentube, you must have consent from anyone who appears in the video and/or the person who created the video. See our full Terms and Conditions here.

How can I edit the title or description of one of my videos?

Go to your My Media page and find the video you wish to edit. To the right of that video, click on the Edit button.You can then edit the name, description and tags for that specific video.

What is the address to send mail?

The Ellen DeGeneres Show
PO Box 7788
Burbank, CA 91522
ATTN: Fan Mail

Where can I purchase "Ellen" merchandise?

Click here to go to the "Ellen Shop."

Can I get information about upcoming shows e-mailed to me?

Yes, click here and sign up for the weekly newsletter.

How can I see a taping of your show?

The tickets are free! Get them online by clicking here. When you come to see a show, bring a sweater, TV studios can get pretty chilly at times!

When is the show on?

Click here to find out.

If you have any questions or concerns about the website, please e-mail us.